If you have any questions regarding our policies, please contact us.


Our products displayed on this website are often antique, second hand or vintage and as such, the condition of each item varies. We aim to note any imperfections or need for repairs, but be advised that the worn patina of age is considered a good quality when purchasing antiques. If you expect a new item, then we advise you not to buy antique.

Please note that goods are sold in "as is" condition.


We accept payment via Visa or MasterCard over the phone, PayPal or direct deposit. EFTPOS is available over the counter. Goods are usually shipped once funds are cleared. If making payment via direct deposit it is advisable to note your invoice number and name for tracking purposes.

Gift vouchers are available for purchase in-store and can be dispatched the same day payment is made. Gift vouchers are only redeemable in-store, are non-refundable, non-transferable and non-returnable. They are not redeemable for cash or for purchasing another gift voucher and are valid for 6 months from the date of dispatch. Gift vouchers can only be redeemed in one transaction and if the purchase total is less than the Gift voucher we unfortunately cannot refund the balance.


We do not sell, rent or trade personal information. When you purchase from us we collect your payment details, (which we will destroy immediately after use).

For direct marketing from us we collect your name, address, email and phone contacts and store securely. You can unsubscribe at any time.


If you require postage or freight of your purchased item, we can assist with quotes, packaging and dispatch. Please note that all care is taken with preparing your item for delivery, but The Red Store takes no responsibility for missed deliveries or items lost or damaged in transit. The buyer is advised to purchase their own delivery insurance.

Goods are only released after payment has been made in full.


Images on this website remain the property and are copyright of The Red Store and cannot be reproduced or used without permission.

Photos of products are provided as a representation of the item only and should be viewed in conjunction with any description given. Should the buyer have any questions, they are advised to contact The Red Store directly.